Over A Year's Work in Six Weeks: A Specialist Atlassian Implementation Partner's Migration Success With Precision Bridge

A specialist Atlassian implementation partner was engaged to migrate an enterprise customer's IT service management data from BMC Footprints into Jira Service Management (JSM). The project required the transfer of over 410,000 records, together with associated comments, attachments and historical data spanning close to seven years. The partner selected the Precision Bridge Data Migration and Management Platform to deliver both current and historical data into the new environment, managing the full scope and complexity of the migration from BMC Footprints to JSM.

Migration Requirements

• Migrating over 410,000 records, together with associated comments and large volumes of attachments

• Handling close to seven years of historical data with extensive field mapping requirements

• Establishing accurate mappings for a source platform the team had not previously worked with

• Accommodating ticket workflow and status transitions alongside the automated migration

Precision Bridge in Action

The partner used the Precision Bridge Data Migration and Management Platform to bring across both current and historical data, rebuilding the full data set within JSM. Once initial field mappings were established, migration batches ran efficiently, with incident tickets processed at a rate of over 1,000 per hour. Ticket status and workflow transitions were managed through a complementary manual configuration step, ensuring accuracy alongside overall migration efficiency.

Precision Bridge's support team provided consistent guidance throughout the project, helping the partner navigate the migration with confidence. All data was migrated successfully, with no data left behind.

"What Precision Bridge achieved in weeks would have taken us a couple of years to do manually." — Senior Developer, Specialist Atlassian Implementation Partner.

Future Collaboration

Encouraged by the success of this project, the partner continues to work closely with Precision Bridge, with further engagements already underway.


For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us at info@precisionbridge.net.