Global Technology and Consulting Firm Leverages Precision Bridge to Deliver Complex Multi-Source ServiceNow Asset Migration

When a global technology and consulting company faced the challenge of consolidating fragmented asset and configuration data from two separate legacy ITSM platforms into a single ServiceNow environment, they turned to Precision Bridge's Data Migration Automation Solution, on the strength of a recommendation from a sister company that had already seen it deliver. With everything running on-premise and data from both IP Center and Remedy needing to be migrated and transformed into ServiceNow, the data complexity was considerable from the outset.

The key project requirements included consolidating and deduplicating CI and asset data from two distinct legacy platforms, configuring a custom three-tiered status matrix beyond standard one-to-one field mapping, and processing a high volume of CI attachments across an on-premise environment with multiple network security layers.

The customer’s engineering team directed the migration using Precision Bridget out of the box templates, working closely with Precision Bridge's support engineers to develop a custom function for the three-tiered CI status logic. Precision Bridge's support team responded to project-specific requirements throughout the engagement, ensuring over 50,000 records were migrated with full data integrity and complete attachment preservation. Without Precision Bridge, the customer estimated the same scope would have required double or triple the personnel to handle manually, with the project duration likely to be extended by at least an estimated 50%.

"When it was first recommended to me, I did not take it entirely seriously until I actually started using it, and then I realised: we need this. The support was fantastic throughout — I would not have been able to get everything done without it." — Project Manager, Global Technology and Consulting Company.